Skip to main content

Frequently Asked Questions

How can I contact Brandzilla Jewelry?

You can call us at 855-446-4627, email us at customerservice@brandzillajewelry.com, or fill out the contact form.

How do I know my transaction will be safe?

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

What happens after I’ve placed my order?

You will receive an emailed order confirmation.  Once your order has shipped you will receive an additional email with your order’s tracking information.

How are products delivered to me?

Products are shipped via UPS and USPS from our distribution center located in Los Angeles, CA.

What is your refund or exchange policy?

We want our Customers to be 100% satisfied with their purchase.

  • If for any reason you are not satisfied. the item or items can be returned within the first 14 days at no charge.
  • Call customer service for return authorization.
  • Customer service will send you a prepaid return label.
  • Please afix the return label and to your package and return the item to us.
  • Refunds will be issued to the original form of payment within 2 business days of receiving your item.

NEED SUPPORT?

Toll Free: (855) 446-4627
Dallas, TX, USA

Shopping Cart